FREQUENTLY ASKED QUESTIONS (FAQS)
HOW DO I CHECK THE CURRENT STATUS OF MY ORDERS?
Even though we try to ship your order the same day of order because we’re super excited about it, sometimes your order may take 3-5 Days time to process. As soon as your order has been dispatched from our warehouse, you will get a confirmation message including your tracking information.
WHAT IS THE ESTIMATED DELIVERY TIME?
We generally ship the items within the time specified on the product page. Business days exclude public holidays and Weekends. Usually it takes, 10-20 Days for Kuwait.
HOW DOES THE DELIVERY PROCESS WORK?
All deliveries are scheduled through reputed couriers. We ping you when we ship your consignment. This is the part where you get excited and we keep our fingers crossed that you’re home when they come and call before they do !
I NEED IT FAST !
Exceptions are made all the time. Just contact us if you’ve forgotten your wife’s birthday and we’ll make it quicker, if possible. You can also opt for Expedited Shipping, if available.
DO YOU SHIP INTERNATIONALLY?
Yes, we can ship it anywhere in the world.
HOW DO I PAY FOR A PURCHASE?
We offer multiple payment modes that you can see at checkout. Whatever your online mode of payment, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. We might also offer Cash on Delivery, sometimes.
ARE THERE ANY HIDDEN CHARGES WHEN I MAKE A PURCHASE ON THEALIZAH?
There are NO hidden charges when you make a purchase on THEALIZAH. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the shipping policy.
IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON THEALIZAH?
Your online transaction on THEALIZAH is secure with the highest levels of transaction security currently available on the Internet. THEALIZAH uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on THEALIZAH are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
WHAT STEPS DOES THEALIZAH TAKE TO PREVENT CARD FRAUD?
THEALIZAH realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
WHAT IS A 3D SECURE PASSWORD?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA and Mastercard SecureCode services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
DO YOU LOVE ME?
Yes, We LOVE you !